The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
1. What information I collect
In order for me to process your order, you must provide me with certain information (which you have authorized Etsy to provide to us). This includes your name, email address, postal address, payment information and information about the product you are ordering. You also have the option to provide us with additional personal information (e.g. for a custom order/commission) if you contact me directly.
2. Why I need your information and how I use it
I rely on a number of legal bases to collect, use and share your information. In fact:
where we need your information to provide our services, for example to process your order, resolve disputes or provide customer support;
where you have given your express consent (which you can withdraw at any time), if it is necessary to comply with a legal obligation or court order, or in connection with a legal claim, such as the need to retain information about your purchases due to tax legislation; and
3. Sharing and Disclosure of Information
Customer data is important to my business. I will only release your personal information for specific reasons and under very specific circumstances, as follows:
Etsy: I share information with Etsy as necessary to fulfill my obligations under Etsy's Seller Policy and Terms of Service.
Service providers: I use certain reliable third-party parcel service providers. I share your personal information with this third party, but only to the extent necessary to perform those services.
Compliance with Laws: I may collect, use, retain and disclose your information when I have a good faith belief that doing so is reasonable and necessary to: a) respond to legal process or governmental requests; b) enforce my contracts, terms and policies; c) prevent, investigate and correct fraud and other illegal activities, security or technical issues; or d) protect the rights, property and safety of our customers or others.
4. Data Retention
5. Transfer of personal data to countries outside the EU
I may store and process your information through third party hosting services in the US and other countries. As a result, I may transfer your personal information to countries that have data protection and regulatory surveillance laws that differ from the relevant laws in your country. Where I am deemed to be transferring information about you outside of the EU, I rely on the EU-US Privacy Shield as a legal basis for the transfer as Google Cloud is EU-US Privacy Shield certified.
6. Your Rights
If you reside in certain regions, including the EU, you have a number of rights in relation to your personal information. Some of these rights are general and others are specific. These rights are described below:
Access: You may have the right to access and receive a copy of the personal information we hold about you by writing to me using the contact information below.
Modification, Restriction, Deletion: You may also have the right to modify your personal information, restrict our use of that information, or delete it. Except in exceptional circumstances (e.g. where we need to store data for legal reasons) I will generally delete your personal data upon request.
Objection: You can object to this. In these cases, I will delete your personal data unless I can demonstrate compelling legitimate grounds for its continued use or it is required for legal reasons.
Complaint: If you reside in the EU and wish to raise a concern about our use of your information - without prejudice to any other rights you may have - you have the right to raise these concerns with your local data protection authority.
How to contact me:
For the purposes of the EU General Data Protection Regulation, I, Susanna Schorr, am the data controller of your personal data. If you have any questions or concerns, please contact me at
Alternatively you can write to me at the following address:
Susanna Schorr, Zellinger Str. 12, 94113 Tiefenbach, Germany
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